Artificial Intelligence is a technology that promises to usher in a new age of prosperity and progress. Everything from the electricity consumed in our homes to weapons that protect our borders are predicted to be run by AI sometime in the future. As far as 2019 is concerned, a few trends clearly stand out.
Widespread use in business processes
In a survey of over 500 IT and business leaders, research firm Information Services Group (ISG) discovered that usage of AI in mission-critical business processes will increase by more than three times in 2019. Over the next two years, investment in automation technologies like virtual customer service agents and robotic process automation is projected to double.
“While 16 percent of respondents say they are currently applying automation and AI to one or more mission-critical business processes, more than three times as many (51 percent) say they expect to do so by 2019. This rapid increase in adoption suggests IT and business leaders are becoming more confident that current proof-of-concept and pilot projects will move into production in the next 24 months,” according to ISG.
Fifty-nine percent of the surveyed participants believe that automation will double IT productivity by 2020. Such a positive expectation should drive more investment in AI from the IT industry starting next year.
AI has been regarded as an “expensive” tech that only the big companies could dabble in. But thanks to cheap computing hardware and open source algorithms, this will soon change. Small startup companies and even individuals are starting to indulge in complex AI algorithms that would have been impossible a few years ago. In 2019, the trend will only accelerate further.
“Google TensorFlow released open source software to allow anyone to build on Google’s own machine learning algorithms. Also, the introduction of AI specialized hardware by Apple, Google, Tesla, and NVIDIA is increasing AI performance by tens to hundreds, and enabling that performance in smaller form factors,” Roy Raanani, CEO and founder of Chorus.ai, said to Forbes.
Finding the best employees for the job has always been a horrendous task for businesses. In a survey, more than 40 percent of the firms claimed that they were worried about not finding the right talent to run their operations. The long-drawn-out recruitment process only makes it worse. Industry experts predict AI-based recruitment tools will surge in popularity starting next year.
The AI tool Mya (My Recruiting Assistant) is already becoming popular with businesses. It is a chatbot recruiting assistant that can not only communicate with candidates via email and Skype, but can also pre-qualify a set of candidates. If you pass on their application, the AI will automatically reject the candidate.
In the U.S. Army, AI is being developed to help predict when combat vehicles need to be repaired. Given that the army has to literally keep track of millions of pieces of equipment, using AI to manage such complicated, repetitive tasks is understandable.
“For the first implementation, a few dozen armored infantry transports will receive sensors inside of the vehicles’ engines. These sensors will record temperature and RPM and will transmit it to the software. Machine learning capabilities will look for patterns in the data that match engine failures in similar vehicles,” according to Forbes.
Once the implementation is successful, the AI will likely be used in the civilian world. This can make things like AAA roadside assistance membership worthless, as the AI will warn you about an impending breakdown and help you prepare for it.